Outage in Planning Center

No Audio Output in Music Stand iOS v4.6.0 Media Player

Resolved Minor

June 05, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our team is aware of and looking into an issue on Music Stand iOS, where the Audio Output is not returning any sound in the Media Player.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/05/2025 06:24PM

The fix for the audio issue in the Music Stand iOS Media Player has been approved by Apple and is now available in version 4.6.1. We recommend updating to the latest version to restore audio functionality.

MONITORING 11 months ago - at 06/05/2025 05:07PM

Internal testing is complete and the fix for the Media Player audio issue has been submitted to the App Store for review. We’ll update this page once the update is live.

IDENTIFIED 11 months ago - at 06/05/2025 04:01PM

Good news! We’re testing a fix in a new internal build of Music Stand iOS. If all goes well, we’ll move toward releasing the update soon in a new version update.

IDENTIFIED 11 months ago - at 06/05/2025 03:22PM

We've pinpointed the cause of the audio issue and are coordinating next steps to address it. We'll keep you posted on our progress.

INVESTIGATING 11 months ago - at 06/05/2025 02:57PM

Our team is still investigating the root cause of the missing audio output in the Music Stand iOS Media Player. We're exploring several possibilities and will post another update shortly.

INVESTIGATING 11 months ago - at 06/05/2025 02:21PM

Our team is aware of and looking into an issue on Music Stand iOS, where the Audio Output is not returning any sound in the Media Player.

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