Outage in Platform.sh

Unresponsive nodes in a single availability zone for region US-EAST-2, affecting single nodes for dedicated clusters

Resolved Minor
December 24, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

An unexpected issue from our upstream provider causing nodes failing in a single availability zone. Our engineers are actively reviewing this issue and are taking actions for recovery.
Components affected
Platform.sh Dedicated Enterprise
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/24/2022 03:57AM

This incident has been resolved.

MONITORING almost 3 years ago - at 12/24/2022 03:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 12/24/2022 03:08AM

We have followed upstream provider's suggestion on rebooting malfunctioning hosts for a faster recovery.

IDENTIFIED almost 3 years ago - at 12/24/2022 02:33AM

An unexpected issue from our upstream provider causing nodes failing in a single availability zone.
Our engineers are actively reviewing this issue and are taking actions for recovery.

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