Outage in Platform.sh

Region outage on au-2.platform.sh, fr-4.platform.sh, us-3.platform.sh and Azure based dedicated clusters.

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the au-2.platform.sh, fr-4.platform.sh and us-3.platform.sh regions and Azure based dedicated clusters. Our operations team has been notified, and they are investigating the issue with our provider. We will update you as soon as we have further information.
Components affected
Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh USA-3 (West 2) (us-3.platform.sh) Platform.sh Dedicated Enterprise
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/25/2023 11:01AM

This incident has been resolved.

MONITORING over 2 years ago - at 01/25/2023 09:52AM

Our cloud infrastructure provider identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our monitoring shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation.

IDENTIFIED over 2 years ago - at 01/25/2023 07:59AM

The issue has been acknowledged by our cloud infrastructure provider, and they are investigating the issue further.

INVESTIGATING over 2 years ago - at 01/25/2023 07:56AM

Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the au-2.platform.sh, fr-4.platform.sh and us-3.platform.sh regions and Azure based dedicated clusters. Our operations team has been notified, and they are investigating the issue with our provider.

We will update you as soon as we have further information.

Latest Platform.sh outages

Projects and Organizations service outage - 25 days ago
Partial Outage on EU-5 region - about 1 month ago
Partial Outage on EU-5 region - about 1 month ago
Partial Outage on Europe (Germany) (de-2.platform.sh) - 2 months ago
Build failure on all regions - 2 months ago

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