Outage in Platform.sh

Outage on eu-4 and fr-1

Resolved Major

August 26, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have detected an issue affecting service on the eu-4 and fr-1 regions. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (France) (fr-1.platform.sh) Platform.sh Europe (West 4) (eu-4.platform.sh)

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/26/2023 12:47PM

This incident has been resolved.

MONITORING over 2 years ago - at 08/26/2023 12:19PM

A fix has been implemented and we are monitoring the results. Both regions should be stable now.

IDENTIFIED over 2 years ago - at 08/26/2023 11:36AM

We have stabilized the eu-4 region. Unfortunately, the fr-1 region issues have returned and we are currently recovering it.

IDENTIFIED over 2 years ago - at 08/26/2023 10:37AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 08/26/2023 10:18AM

Fr-1 region is operational now. We are still working on getting eu-4 back in shape.

INVESTIGATING over 2 years ago - at 08/26/2023 10:03AM

We have detected an issue affecting service on the eu-4 and fr-1 regions. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 1 day ago

Degraded Performance on Console - 15 days ago

Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago

Partial Outage on FR-4 - about 2 months ago

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