Outage in Platform.sh

Partial Outage on EU 4

Resolved Major

August 27, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We have detected an issue affecting service on the EU 4 region. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (West 4) (eu-4.platform.sh)

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/27/2023 04:20AM

This incident has been resolved.

MONITORING over 2 years ago - at 08/27/2023 01:26AM

The EU-4 region should now function as expected and we are still monitoring the applied fix.

IDENTIFIED over 2 years ago - at 08/27/2023 12:22AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 08/27/2023 12:16AM

We have detected an issue affecting service on the EU 4 region. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

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