Outage in Platform.sh

Outage on FR-1 region

Resolved Major

September 01, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected an issue affecting service on the FR-1 region. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (France) (fr-1.platform.sh)

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/01/2023 11:38AM

This incident has been resolved.

MONITORING over 2 years ago - at 09/01/2023 07:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/01/2023 05:52AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 09/01/2023 05:41AM

We have detected an issue affecting service on the FR-1 region. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 2 days ago

Degraded Performance on Console - 15 days ago

Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago

Partial Outage on FR-4 - about 2 months ago

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