Outage in Platform.sh

Outage on US-2 Region

Resolved Major
October 02, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We have detected an issue affecting service on the US-2 region. We are currently working to restore service. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/02/2023 12:20PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/02/2023 11:26AM

We have stabilized our systems and we are actively monitoring the availability.
All of the services are fully operational.

IDENTIFIED about 2 years ago - at 10/02/2023 09:56AM

We are still actively working on stabilizing our systems.
Most of our services are operating as expected, but some user might still experience short time outs for their production and development environments.

IDENTIFIED about 2 years ago - at 10/02/2023 07:16AM

The issue is ongoing. While most of the projects are working as expected, some can still experience downtime with their production and development environments.

IDENTIFIED about 2 years ago - at 10/02/2023 05:27AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 10/02/2023 05:02AM

We have detected an issue affecting service on the US-2 region. We are currently working to restore service.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

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