Outage in Platform.sh

Build fails with error: Could not authenticate against github.com

Resolved Minor
December 08, 2023 - Started about 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We have identified an issue which can cause some builds to fail with the following error: `Could not authenticate against github.com`. Our engineers are currently working to resolve this issue. As a workaround, you can authenticate with those steps: * Create a new GitHub token at https://github.com/settings/tokens * Generate a new token (classic) * Give it this permission: public_repo * Update your project environments variables via the CLI with ``` variable:create --level project --name env:COMPOSER_AUTH --json true --visible-runtime false --sensitive true --visible-build true --value '{"http-basic": {"github.com": {"username": "YOUR_GITHUB_USERNAME", "password": "ghp_YOUR_TOKEN"}}}' ``` * Trigger a new build
Components affected
Platform.sh Europe (West) (eu.platform.sh) Platform.sh Europe (France 3) (fr-3.platform.sh) Platform.sh Europe (Germany) (de-2.platform.sh) Platform.sh United Kingdom (uk-1.platform.sh) Platform.sh Australia (au.platform.sh) Platform.sh Canada (ca-1.platform.sh) Platform.sh Europe (France) (fr-1.platform.sh) Platform.sh USA-3 (West 2) (us-3.platform.sh) Platform.sh USA-4 (East 1) (us-4.platform.sh) Platform.sh Dedicated Enterprise Platform.sh Europe (West 2) (eu-2.platform.sh) Platform.sh USA-2 (East 2) (us-2.platform.sh) Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Europe (West 4) (eu-4.platform.sh) Platform.sh Europe (North 1) (eu-5.platform.sh) Platform.sh USA (East) (us.platform.sh)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/11/2023 11:26PM

This incident has been resolved.

MONITORING about 1 year ago - at 12/08/2023 02:57PM

A fix has been deployed. Builds should now be working as expected.

INVESTIGATING about 1 year ago - at 12/08/2023 10:44AM

We have identified an issue which can cause some builds to fail with the following error: `Could not authenticate against github.com`. Our engineers are currently working to resolve this issue.

As a workaround, you can authenticate with those steps:
* Create a new GitHub token at https://github.com/settings/tokens
* Generate a new token (classic)
* Give it this permission: public_repo
* Update your project environments variables via the CLI with
```
variable:create --level project --name env:COMPOSER_AUTH --json true --visible-runtime false --sensitive true --visible-build true --value '{"http-basic": {"github.com": {"username": "YOUR_GITHUB_USERNAME", "password": "ghp_YOUR_TOKEN"}}}'
```
* Trigger a new build

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