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Outage in Platform.sh

Build failure on all regions

Resolved Minor
August 13, 2025 - Started 5 months ago - Lasted about 15 hours
Official incident page

Incident Report

We have identified an issue which can cause some builds to fail with the following error: `Could not authenticate against github.com` or `401 Bad credentials`. Our engineers are currently working to resolve this issue.
Components affected
Platform.sh Australia (au.platform.sh) Platform.sh Canada (ca-1.platform.sh) Platform.sh Europe (France) (fr-1.platform.sh) Platform.sh Europe (France 3) (fr-3.platform.sh) Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Europe (Germany) (de-2.platform.sh) Platform.sh Europe (West) (eu.platform.sh) Platform.sh Europe (West 2) (eu-2.platform.sh) Platform.sh Europe (West 4) (eu-4.platform.sh) Platform.sh Europe (North 1) (eu-5.platform.sh) Platform.sh United Kingdom (uk-1.platform.sh) Platform.sh USA (East) (us.platform.sh) Platform.sh USA-2 (East 2) (us-2.platform.sh) Platform.sh USA-3 (West 2) (us-3.platform.sh) Platform.sh USA-4 (East 1) (us-4.platform.sh) Platform.sh Dedicated Enterprise

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/14/2025 12:08AM

This incident has been resolved.

MONITORING 5 months ago - at 08/13/2025 02:14PM

A fix has been implemented and we are monitoring.

If you see a message saying "out of disk space" during your builds, please try running platform project:clear-build-cache and then redeploy.

IDENTIFIED 5 months ago - at 08/13/2025 09:58AM

We have identified the issue and are preparing a fix.

IDENTIFIED 5 months ago - at 08/13/2025 09:58AM

We have identified the issue and we are looking into a fix.

INVESTIGATING 5 months ago - at 08/13/2025 09:01AM

We have identified an issue which can cause some builds to fail with the following error: `Could not authenticate against github.com` or `401 Bad credentials`.

Our engineers are currently working to resolve this issue.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 1 day ago
Degraded Performance on Console - 15 days ago
Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago
Partial Outage on FR-4 - about 2 months ago
Login issues - auth.upsun.com - 2 months ago

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