Outage in Platform.sh

Environment Data Sync Not Functional

Resolved Minor

January 31, 2024 - Started 11 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We are seeing issues with syncing data between environments in multiple regions. Our operations team is investigating. Affected projects will not be able to synchronize data, and new environments will not contain data from their parent environment. There is no impact to the availability of production sites.

Components affected

Platform.sh USA-2 (East 2) (us-2.platform.sh) Platform.sh United Kingdom (uk-1.platform.sh) Platform.sh Canada (ca-1.platform.sh) Platform.sh USA (East) (us.platform.sh) Platform.sh Australia (au.platform.sh)

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 02/01/2024 07:12AM

This incident has been resolved.

MONITORING 11 months ago - at 02/01/2024 06:50AM

Our engineering team had just deployed the fix to the affected regions.
We are still monitoring the regions.

IDENTIFIED 11 months ago - at 02/01/2024 04:21AM

Our engineers had implemented the fix and now we are finalizing necessary process for testing and verification phase before releasing the fix to the affected regions.

IDENTIFIED 11 months ago - at 02/01/2024 02:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 01/31/2024 11:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 01/31/2024 10:32PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 01/31/2024 08:55PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 01/31/2024 07:33PM

We are seeing issues with syncing data between environments in multiple regions. Our operations team is investigating. Affected projects will not be able to synchronize data, and new environments will not contain data from their parent environment.

There is no impact to the availability of production sites.

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