Outage in Platform.sh

Downtime for some sites on the CA-1 region

Resolved Minor
May 06, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We have detected an issue intermittently impacting approximately 50 production environments between 07:15 and 07:45 AM UTC. The affected environments experienced downtime ranging from 5 to 10 minutes. We are actively investigating issue.
Components affected
Platform.sh Canada (ca-1.platform.sh)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/06/2024 12:29PM

All services are fully operational. No further downtime was registered in the past 2 hours.

MONITORING over 1 year ago - at 05/06/2024 09:50AM

During our first investigation round, we have identified that the downtime could have been related to resource constraints on our incoming gateway. We have permanently increased the gateway capacity to prevent similar issues in the future.

INVESTIGATING over 1 year ago - at 05/06/2024 08:01AM

We have detected an issue intermittently impacting approximately 50 production environments between 07:15 and 07:45 AM UTC. The affected environments experienced downtime ranging from 5 to 10 minutes.

We are actively investigating issue.

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