Outage in Platform.sh

Partial Outage on fr-3.platform.sh

Resolved Major
September 12, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have detected an issue affecting our console and CLI on the fr-3.platform.sh region. Our Operations team has been notified and is currently working to restore service. Some projects on affected region may experience inability to access the Console UI, connect via SSH and use the CLI. We will update you as soon as we have further information.
Components affected
Platform.sh Europe (France 3) (fr-3.platform.sh) Platform.sh Console
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/12/2024 03:18PM

What happened:

Our rate limiter started throttling connections between the region and our API resulting in an inability to load the Console UI and use the CLI for some of the projects

This incident did not affect live environments on Grid or Dedicated infrastructure.

Customer Impact

Between 2024-09-12 07:25 and 10:25 UTC, some customers were unable to load the Console UI and use the CLI.

There was no impact on environments or production sites.

What was done to resolve the incident

We have raised the connection limit between the region and API.

MONITORING 4 months ago - at 09/12/2024 01:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/12/2024 11:35AM

We have detected an issue affecting our console and CLI on the fr-3.platform.sh region. Our Operations team has been notified and is currently working to restore service. Some projects on affected region may experience inability to access the Console UI, connect via SSH and use the CLI.
We will update you as soon as we have further information.

Latest Platform.sh outages

Partial Outage on EU-5 region - about 1 month ago
Console issues when creating variables. - about 1 month ago
HTTP Traffic reporting in console unavailable on Upsun - about 2 months ago
Disk issue in eu-5 - about 2 months ago
Partial Outage on FR-3 - about 2 months ago

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