Outage in Platform.sh

Partial Outage on fr-3.platform.sh

Resolved Major

September 12, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We have detected an issue affecting our console and CLI on the fr-3.platform.sh region. Our Operations team has been notified and is currently working to restore service. Some projects on affected region may experience inability to access the Console UI, connect via SSH and use the CLI. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (France 3) (fr-3.platform.sh) Platform.sh Console

Need to monitor Platform.sh outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/12/2024 03:18PM

What happened:

Our rate limiter started throttling connections between the region and our API resulting in an inability to load the Console UI and use the CLI for some of the projects

This incident did not affect live environments on Grid or Dedicated infrastructure.

Customer Impact

Between 2024-09-12 07:25 and 10:25 UTC, some customers were unable to load the Console UI and use the CLI.

There was no impact on environments or production sites.

What was done to resolve the incident

We have raised the connection limit between the region and API.

MONITORING over 1 year ago - at 09/12/2024 01:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/12/2024 11:35AM

We have detected an issue affecting our console and CLI on the fr-3.platform.sh region. Our Operations team has been notified and is currently working to restore service. Some projects on affected region may experience inability to access the Console UI, connect via SSH and use the CLI.
We will update you as soon as we have further information.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 2 days ago

Degraded Performance on Console - 15 days ago

Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago

Partial Outage on FR-4 - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook