Outage in Platform.sh

Console and CLI issues on FR-4.platform.sh

Resolved Minor
September 18, 2024 - Started 4 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We have detected an issue affecting service on the FR-4 region. Our Operations team has been notified and is currently working to restore service. Affected projects may experience limited access to web console and CLI services, as well as unexpectedly long deployment times and difficulty accessing services via SSH connection. Deployed production sites are not affected at this time. We would recommend suspending deployments to environments on the affected region. We will update you as soon as we have further information.
Components affected
Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Console
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/19/2024 05:22AM

We can see that no new report related to this incident.
Your projects and environments should now function as expected.

MONITORING 4 months ago - at 09/19/2024 01:36AM

A fix has been implemented at 2024-09-18 19:04 UTC and we are continuing to monitor the results.

IDENTIFIED 4 months ago - at 09/18/2024 03:05PM

The slowness is re-occurring and we are working on a permanent fix.

MONITORING 4 months ago - at 09/18/2024 01:41PM

We have finished implementing the fix and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/18/2024 11:57AM

We are still working on in implementing the fix.

IDENTIFIED 4 months ago - at 09/18/2024 10:50AM

The issue has been identified and a fix is being implemented.

Live sites aren't being affected by this incident.

INVESTIGATING 4 months ago - at 09/18/2024 10:26AM

We have detected an issue affecting service on the FR-4 region. Our Operations team has been notified and is currently working to restore service.

Affected projects may experience limited access to web console and CLI services, as well as unexpectedly long deployment times and difficulty accessing services via SSH connection.

Deployed production sites are not affected at this time.

We would recommend suspending deployments to environments on the affected region.

We will update you as soon as we have further information.

Latest Platform.sh outages

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Disk issue in eu-5 - about 2 months ago
Partial Outage on FR-3 - about 2 months ago

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