Outage in Platform.sh

Console and CLI issues on FR-4.platform.sh

Resolved Minor
September 19, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have detected an issue affecting service on the FR-4 region. Our Operations team has been notified and is currently working to restore service. Affected projects may experience limited access to web console and CLI services, as well as unexpectedly long deployment times and difficulty accessing services via SSH connection. Deployed production sites are not affected at this time. We would recommend suspending deployments to environments on the affected region. We will update you as soon as we have further information.
Components affected
Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Console
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/19/2024 02:20PM

This incident has been resolved.

MONITORING 3 months ago - at 09/19/2024 12:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/19/2024 09:31AM

We continue to experience high CPU usage on build hosts. We are doubling build capacity and rebalancing projects to recover from API/CLI slowness.

INVESTIGATING 3 months ago - at 09/19/2024 08:53AM

We have detected an issue affecting service on the FR-4 region. Our Operations team has been notified and is currently working to restore service.

Affected projects may experience limited access to web console and CLI services, as well as unexpectedly long deployment times and difficulty accessing services via SSH connection.

Deployed production sites are not affected at this time.

We would recommend suspending deployments to environments on the affected region.

We will update you as soon as we have further information.

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