Outage in Platform.sh

Console and CLI issues on FR-4.platform.sh

Resolved Minor

September 19, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected an issue affecting service on the FR-4 region. Our Operations team has been notified and is currently working to restore service. Affected projects may experience limited access to web console and CLI services, as well as unexpectedly long deployment times and difficulty accessing services via SSH connection. Deployed production sites are not affected at this time. We would recommend suspending deployments to environments on the affected region. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Console

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/19/2024 02:20PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/19/2024 12:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/19/2024 09:31AM

We continue to experience high CPU usage on build hosts. We are doubling build capacity and rebalancing projects to recover from API/CLI slowness.

INVESTIGATING over 1 year ago - at 09/19/2024 08:53AM

We have detected an issue affecting service on the FR-4 region. Our Operations team has been notified and is currently working to restore service.

Affected projects may experience limited access to web console and CLI services, as well as unexpectedly long deployment times and difficulty accessing services via SSH connection.

Deployed production sites are not affected at this time.

We would recommend suspending deployments to environments on the affected region.

We will update you as soon as we have further information.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 2 days ago

Degraded Performance on Console - 15 days ago

Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago

Partial Outage on FR-4 - about 2 months ago

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