Console & API Issue in regions EU-5 and FR-4

This incident has been resolved.

We have seen no new instances of issues related to this incident, but we will continue in the monitoring phase for a short time longer.

We are continuing to monitor for any further issues.

Platform.sh teams have resolved the issue regarding the affected projects.
Console, CLI and API-related tasks should be working for all the projects in affected regions.

We will be monitoring the results closely.

The recovery work is still in progress for both regions.

We are getting new issue reports for this incident.
Platform.sh teams are now actively working on recovering those affected projects.

Platform.sh teams have resolved the issue regarding the affected projects.
Console, CLI and API-related tasks should be working for all the projects in affected regions.

We will be monitoring the results closely.

Our teams are still reviewing the issues, fixing affected projects, and working on a permanent fix.

After further internal review, we have noticed region FR-4 is also affected by this incident.
The recovery work is still in progress for both regions.

We are continuing to work on a fix for this issue.

Another issue has been identified and a fix is being implemented

Platform.sh teams have deployed the mitigation for this issue and are monitoring it's effects.

Platform.sh teams are continuing to deploy the mitigation for this issue.

The issue has been identified and a fix is being implemented.

We are investigating an issue affecting the Console & API on some projects in the eu-5 region. Our operations teams are aware of the issue and are taking measures to correct it.

Affected projects will not be able to access their project's Console or perform API related tasks.