Outage in Platform.sh

Outage on fr-4.platform.sh

Resolved Major

September 26, 2024 - Started 3 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We have detected an issue affecting service on the fr-4.platform.sh region. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Console

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 09/27/2024 12:54AM

Resolution applied by cloud partner has been effective, all systems are fully functional.

IDENTIFIED 3 months ago - at 09/26/2024 06:59PM

Our cloud partners have released an update that a networking issue has occurred and that mitigation actions have been deployed to restore service to their customers. Platform.sh teams are continuing to monitor this corrective action and will reach out to any remaining impacted customers from this event.

INVESTIGATING 3 months ago - at 09/26/2024 03:48PM

Platform.sh teams are continuing to investigate this issue with our cloud partners.

INVESTIGATING 3 months ago - at 09/26/2024 01:37PM

We have detected an issue affecting service on the fr-4.platform.sh region.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

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