Outage in Platform.sh

Outage on fr-4.platform.sh

Resolved Major

September 26, 2024 - Started over 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

We have detected an issue affecting service on the fr-4.platform.sh region. This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (France 4) (fr-4.platform.sh) Platform.sh Console

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/27/2024 12:54AM

Resolution applied by cloud partner has been effective, all systems are fully functional.

IDENTIFIED over 1 year ago - at 09/26/2024 06:59PM

Our cloud partners have released an update that a networking issue has occurred and that mitigation actions have been deployed to restore service to their customers. Platform.sh teams are continuing to monitor this corrective action and will reach out to any remaining impacted customers from this event.

INVESTIGATING over 1 year ago - at 09/26/2024 03:48PM

Platform.sh teams are continuing to investigate this issue with our cloud partners.

INVESTIGATING over 1 year ago - at 09/26/2024 01:37PM

We have detected an issue affecting service on the fr-4.platform.sh region.

This issue affects multiple production sites as well as development environments. Access to your site, project UI as well as Git and SSH access may be affected.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

Latest Platform.sh outages

Degrated Performance on Upsun Console - 2 days ago

Degraded Performance on Console - 15 days ago

Console Metrics not shown on Dedicated Staging Enterprise clusters - about 1 month ago

Partial Outage on FR-4 - about 2 months ago

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