Outage in Platform.sh

Outage on Orange Flexible Engine dedicated hardware.

Resolved Major

October 03, 2024 - Started over 1 year ago - Lasted about 15 hours
Official incident page

Incident Report

Our monitoring has detected issues with our cloud infrastructure provider, which affect all sites hosted on Orange Flexible Engine dedicated hardware. Our operations team has been notified, and they are investigating the issue with our provider. Projects hosted on the underlying provider Orange Flexible Engine may experience connectivity issues to and from the cluster nodes. We will update you as soon as we have further information.

Components affected

Platform.sh Dedicated Enterprise

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/03/2024 11:17PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/03/2024 04:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/03/2024 12:23PM

A networking equipment issue has been identified with our upstream provider and a fix is being implemented, there may still be further connectivity issues until the issue has been corrected.

INVESTIGATING over 1 year ago - at 10/03/2024 10:58AM

Our upstream provider is still investigating the networking issue.

INVESTIGATING over 1 year ago - at 10/03/2024 08:33AM

Our monitoring has detected issues with our cloud infrastructure provider, which affect all sites hosted on Orange Flexible Engine dedicated hardware.

Our operations team has been notified, and they are investigating the issue with our provider.

Projects hosted on the underlying provider Orange Flexible Engine may experience connectivity issues to and from the cluster nodes.

We will update you as soon as we have further information.

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