Outage in Platform.sh

Outage on Orange Flexible Engine dedicated hardware

Resolved Major

October 21, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Our monitoring has detected issues with our cloud infrastructure provider, which affect all sites hosted on Orange Flexible Engine dedicated hardware. Our operations team has been notified, and they are investigating the issue with our provider. Projects hosted on the underlying provider Orange Flexible Engine may experience connectivity issues to and from the cluster nodes. We will update you as soon as we have further information.

Components affected

Platform.sh Dedicated Enterprise

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/21/2024 07:43PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/21/2024 05:21PM

We're no longer seeing issues with our upstream provider and all affected sites have stabilized. We're continuing to investigate this with our provider, as well as continuing to monitor for any further issues affecting site availability.

INVESTIGATING over 1 year ago - at 10/21/2024 04:13PM

We're seeing further connectivity issues on affected clusters. We're still working with our provider to investigate and resolve the issue.

INVESTIGATING over 1 year ago - at 10/21/2024 03:55PM

Affected sites are coming back online. We are still investigating the issue with our provider.

INVESTIGATING over 1 year ago - at 10/21/2024 03:38PM

Our monitoring has detected issues with our cloud infrastructure provider, which affect all sites hosted on Orange Flexible Engine dedicated hardware.

Our operations team has been notified, and they are investigating the issue with our provider.

Projects hosted on the underlying provider Orange Flexible Engine may experience connectivity issues to and from the cluster nodes.

We will update you as soon as we have further information.

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