Outage in Platform.sh

Partial outage of Console and Deployment services on FR-3 region

Resolved Major
March 25, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have detected an issue affecting service on the FR-3.platform.sh region. Some customers may not be able to submit deployments nor access to console UI and/or project API. Our Operations team has been notified and is actively recovering the availability of those services. This issue does not affect availability of any environments, only the API services for the project. There is no site downtime as a result of this issue.
Components affected
Platform.sh Europe (France 3) (fr-3.platform.sh)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/26/2025 04:23AM

This incident has been resolved.

MONITORING 8 months ago - at 03/26/2025 02:05AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 03/26/2025 02:04AM

Our Operations team has identified a networking issue and deployed a correction fix to restore the availability of those related subsystems.

INVESTIGATING 8 months ago - at 03/26/2025 01:57AM

We have detected an issue affecting service on the FR-3.platform.sh region. Some customers may not be able to submit deployments nor access to console UI and/or project API.

Our Operations team has been notified and is actively recovering the availability of those services.

This issue does not affect availability of any environments, only the API services for the project. There is no site downtime as a result of this issue.

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