Outage in Pleo

Wallet load incident

Resolved Major

May 11, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing issues with some of our wallet loads. We're investigating the issue and will keep you posted as soon as possible. Sorry for the inconvenience.

Components affected

Pleo 💰 Wallet Pleo Card Pleo 📱 Application

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 05/11/2022 11:35AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 4 years ago - at 05/11/2022 10:20AM

We are currently experiencing issues with certain pleo functionalities incl. wallet loads, pocket reimbursements, bill payments, activating cards and viewing card details. We are investigating the issue together with our partners and will keep you posted as soon as possible. Sorry for the inconvenience.

INVESTIGATING almost 4 years ago - at 05/11/2022 09:34AM

We are currently experiencing issues with some of functionality incl. wallet loads, activating cards and viewing card details. We are investigating the issue together with our partners and will keep you posted as soon as possible. Sorry for the inconvenience.

INVESTIGATING almost 4 years ago - at 05/11/2022 08:51AM

We are currently experiencing issues with some of our wallet loads. We're investigating the issue and will keep you posted as soon as possible. Sorry for the inconvenience.

Latest Pleo outages

Increase in fake SMS messages - 15 days ago

Customers may experience issues viewing, updating, and seeing card details. - 20 days ago

Issues viewing cards - about 1 month ago

Issues opening the mobile app on Android devices - about 2 months ago

Degraded performance of the mobile and web apps - 2 months ago

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