Outage in Pleo

Slow card transaction processing

Resolved Minor
January 13, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customers, We have identified a technical issue that is impacting a small amount of customers. As a result you may experience issues when making transactions. Our engineers are investigating and monitoring the issue, and are working on providing a fix as soon as possible. We apologize for the inconvenience this may cause and will keep you posted with new events as they occur.
Components affected
Pleo 📱 Application Pleo 💳 Transactions Pleo Card Pleo 🚀 Push notifications
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/13/2023 03:18PM

Card transaction processing is stable and the issue is now considered successfully resolved.
Our engineers are investigating the root cause of this issue.

We apologize for the inconvenience this may have caused you.

INVESTIGATING almost 3 years ago - at 01/13/2023 02:56PM

Access failures with mobile and web application has been solved and our engineers are investigating the root cause.
Transaction processing is slowly going back to normal activity, our engineers are monitoring and investigating the root cause.

INVESTIGATING almost 3 years ago - at 01/13/2023 02:04PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 01/13/2023 02:03PM

Dear customers,
We have identified a technical issue that is impacting a small amount of customers. As a result you may experience issues when making transactions. Our engineers are investigating and monitoring the issue, and are working on providing a fix as soon as possible.

We apologize for the inconvenience this may cause and will keep you posted with new events as they occur.

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App temporarily offline - 2 months ago

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