Outage in Pleo

Funds received but not topped up in your wallet

Resolved Minor
July 17, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We've spotted that we've received transfers but the funds have not automatically been added to our customer's Wallets. We're currently investigating the issue, and will provide an update soon on when you can expect to see the funds topped up in your Wallet.
Components affected
Pleo 💰 Wallet
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/17/2024 08:32PM

The incident has been fully resolved.

MONITORING 5 months ago - at 07/17/2024 05:45PM

The issue has been found and resolved, and we are currently monitoring the situation to ensure stability.

INVESTIGATING 5 months ago - at 07/17/2024 04:04PM

We've spotted that we've received transfers but the funds have not automatically been added to our customer's Wallets. We're currently investigating the issue, and will provide an update soon on when you can expect to see the funds topped up in your Wallet.

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