Outage in Plivo

Payment service issue impacting MMS, Lookup APIs for the prepaid accounts.

Resolved Minor
February 02, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customer, We are observing issue impacting service for MMS, Lookup APIs for the prepaid accounts. All other services are operating normally. We are actively working with our team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home
Components affected
Plivo MMS API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/02/2023 05:46PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/02/2023 05:34PM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED almost 2 years ago - at 02/02/2023 05:07PM

Our engineers have confirmed Lookup API working normally while they work on MMS Service. We will provide an update as soon as we have additional information.

IDENTIFIED almost 2 years ago - at 02/02/2023 04:02PM

We continue to implement a solution to the identified issue. We will provide an update as soon as we have additional information.

IDENTIFIED almost 2 years ago - at 02/02/2023 01:32PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING almost 2 years ago - at 02/02/2023 12:49PM

Dear Valued Customer,

We are observing issue impacting service for MMS, Lookup APIs for the prepaid accounts. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

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