Outage in Plivo

Payment service issue impacting MMS, Lookup APIs for the prepaid accounts.

Resolved Minor
February 02, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Need to monitor Plivo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Plivo, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Customer, We are observing issue impacting service for MMS, Lookup APIs for the prepaid accounts. All other services are operating normally. We are actively working with our team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home
Components affected
Plivo MMS API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/02/2023 05:46PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/02/2023 05:34PM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED almost 2 years ago - at 02/02/2023 05:07PM

Our engineers have confirmed Lookup API working normally while they work on MMS Service. We will provide an update as soon as we have additional information.

IDENTIFIED almost 2 years ago - at 02/02/2023 04:02PM

We continue to implement a solution to the identified issue. We will provide an update as soon as we have additional information.

IDENTIFIED almost 2 years ago - at 02/02/2023 01:32PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING almost 2 years ago - at 02/02/2023 12:49PM

Dear Valued Customer,

We are observing issue impacting service for MMS, Lookup APIs for the prepaid accounts. All other services are operating normally.

We are actively working with our team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

Latest Plivo outages

Call failure towards Canada phone numbers - 4 days ago
Delay in processing 10DLC Campaign requests in US - 5 days ago
Delay in processing 10DLC Campaign requests in US - 9 days ago
Delay in processing 10DLC Campaign requests in US - 9 days ago
Delay in processing 10DLC Campaign requests in US - 9 days ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE