Outage in Plivo

Delay in processing of Voice CDRs and Transcription

Resolved Minor
March 06, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Valued Customer, We have observed the delay in the processing of Voice CDRs and Transcription. We are actively working with our engineers to resolve this issue as soon as possible. Please get in touch with Plivo Support for any questions. Support portal: https://support.plivo.com/support/home
Components affected
Plivo Transcription Plivo Recordings
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/07/2023 12:04AM

CDRs and Transcriptions are now processed normally. Unprocessed CDRs and Transcriptions during the incident will be processed offline

MONITORING almost 2 years ago - at 03/06/2023 11:48PM

Our engineers have confirmed that the services have been restored and are working normally. We are processing CDRs and Transcriptions that were affected during the incident. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED almost 2 years ago - at 03/06/2023 11:08PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING almost 2 years ago - at 03/06/2023 10:22PM

Dear Valued Customer,

We have observed the delay in the processing of Voice CDRs and Transcription.

We are actively working with our engineers to resolve this issue as soon as possible.

Please get in touch with Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home

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