Outage in Plivo

Delivery delay on Toll-Free SMS in US from Verizon phone numbers

Resolved Maintenance
August 26, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

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Outage Details

We are currently observing a small segment of delivery delay on inbound Toll-Free SMS towards the US from Verizon phone numbers. All other SMS services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #196596
Latest Updates ( sorted recent to last )
MONITORING about 5 years ago - at 08/28/2020 10:26PM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED about 5 years ago - at 08/26/2020 05:20PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING about 5 years ago - at 08/26/2020 05:18PM

We are currently observing a small segment of delivery delay on inbound Toll-Free SMS towards the US from Verizon phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#196596

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