Outage in Plivo

Delivery delay on inbound\outbound Toll-free SMS in the US towards AT&T phone numbers

Resolved Minor
August 10, 2023 - Started about 2 years ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing inbound\outbound toll-free SMS delivery delays for a small segment of phone numbers in the US towards AT&T phone numbers. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #35991
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/11/2023 05:47AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/10/2023 06:24PM

Our carrier partner has confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 08/10/2023 05:42PM

Dear Valued Customer,

One of our carrier partners currently observing inbound\outbound toll-free SMS delivery delays for a small segment of phone numbers in the US towards AT&T phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#35991

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