Outage in Plivo

DLT related Message Failures towards India region phone numbers

Resolved Minor
March 28, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently observing message failures in India for accounts where DLT templates are registered with Plivo. There is no impact on traffic if the parameters are passed with the message requests. We are actively working with our engineers to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo SMS API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/29/2024 12:57AM

This incident has been resolved.

MONITORING 3 months ago - at 03/29/2024 12:09AM

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED 3 months ago - at 03/28/2024 11:07PM

Our engineers continue to work on implementing a solution for the issue. We will provide another update as soon as possible.

IDENTIFIED 3 months ago - at 03/28/2024 09:59PM

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING 3 months ago - at 03/28/2024 09:17PM

Dear Valued Customer,

We are currently observing message failures in India for accounts where DLT templates are registered with Plivo. There is no impact on traffic if the parameters are passed with the message requests. We are actively working with our engineers to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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