Outage in Plivo

Call connection delays on Outbound Voice towards US phone numbers

Resolved Minor

July 12, 2024 - Started almost 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

Dear Valued Customer, Our carrier partner observing outbound voice call connection delays towards US phone numbers. A small percentage of phone numbers may experience call connection delays. We are working with our carrier to resolve this issue as soon as possible. Please get in touch with Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #67800

Components affected

Plivo Voice, North America

Trusted by 1000+ teams

Need to monitor Plivo outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/13/2024 01:37AM

This incident has been resolved.

MONITORING almost 2 years ago - at 07/13/2024 12:42AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING almost 2 years ago - at 07/13/2024 12:39AM

Dear Valued Customer,

Our carrier partner observing outbound voice call connection delays towards US phone numbers. A small percentage of phone numbers may experience call connection delays.

We are working with our carrier to resolve this issue as soon as possible.

Please get in touch with Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67800

Latest Plivo outages

Missing Web hook Events for Voice Calls in India Region - 17 days ago

Voice calls are impacted due to infrastructure issue in US region. - 2 months ago

Failures to retrieve CDRs in India Region - 2 months ago

Service degradation - Intermittent Messaging Failures - 2 months ago

Outbound call failures in India region for 160 series - 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook