Outage in Plivo

Delivery delay on outbound Toll-Free SMS towards Canada : Videotron phone numbers

Resolved Minor
August 01, 2024 - Started 6 months ago - Lasted about 12 hours
Official incident page

Need to monitor Plivo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Plivo, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Customer, We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #69063
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/01/2024 05:31PM

This incident has been resolved.

MONITORING 6 months ago - at 08/01/2024 03:57PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 6 months ago - at 08/01/2024 05:46AM

Dear Valued Customer,

We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69063

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3643 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

14-day free trial · No credit card required · No code required