Outage in Plivo

Delivery delay on outbound Toll-Free SMS towards Canada : Videotron phone numbers

Resolved Minor
August 01, 2024 - Started 6 months ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #69063
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/01/2024 05:31PM

This incident has been resolved.

MONITORING 6 months ago - at 08/01/2024 03:57PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 6 months ago - at 08/01/2024 05:46AM

Dear Valued Customer,

We are currently observing outbound Toll-Free SMS delivery delays for a small segment of SMS towards Videotron phone numbers in Canada. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#69063

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