Outage in Plivo

Delivery delay on Outbound SMS and MMS towards Verizon Network phone numbers in US

Resolved Minor

January 08, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Valued Customer, Our carrier partner is currently observing outbound SMS and MMS delivery delays towards Verizon network phone numbers in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83159

Components affected

Plivo Toll-free SMS, USA & Canada Plivo MMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/09/2025 06:46AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 01/09/2025 02:50AM

Dear Valued Customer,

Our carrier partner is currently observing outbound SMS and MMS delivery delays towards Verizon network phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83159

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