Outage in Plivo

Delay in processing 10DLC Campaign requests

Resolved Minor
March 03, 2025 - Started about 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #88020
Components affected
Plivo Longcode SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/03/2025 02:13PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 03/03/2025 04:47AM

Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected.

We are actively working with our carrier partner to resolve this issue as quickly as possible.

If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us
#88020

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