Outage in Podium

Some calls failing with Inbound Softphones and Outbound hard phones.

Resolved Minor
September 20, 2024 - Started 4 months ago - Lasted about 6 hours

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Outage Details

We're seeing an unusually large number of calls failing for inbound softphone calls and outbound hard phone calls. Outbound calls on softphones and inbound calls on hard phones seem to be unaffected.We've got our team actively investigating and will provide an update soon.
Components affected
Podium Voice
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 09/20/2024 04:46PM

We're seeing an unusually large number of calls failing for inbound softphone calls and outbound hard phone calls. Outbound calls on softphones and inbound calls on hard phones seem to be unaffected.We've got our team actively investigating and will provide an update soon.

INVESTIGATING 4 months ago - at 09/20/2024 05:21PM

We are still investigating this incident.

INVESTIGATING 4 months ago - at 09/20/2024 06:10PM

We are currently investigating this incident.

INVESTIGATING 4 months ago - at 09/20/2024 07:49PM

We are currently investigating this incident.

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