Outage in Podium

We are seeing an issue with Web phones showing a call sill in progress even when its completed.

Resolved Minor
April 03, 2025 - Started 22 days ago - Lasted about 5 hours

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Outage Details

There seems to be an issue with the web phone displaying a number as if it is still on a call. Users are unable to dial out due to this issue. This issue is related to the web-phone-to-desk-phone pairing feature. Clearing your cache resolves the issue for a time.
Components affected
Podium Voice
Latest Updates ( sorted recent to last )
INVESTIGATING 22 days ago - at 04/03/2025 05:52PM

There seems to be an issue with the web phone displaying a number as if it is still on a call. Users are unable to dial out due to this issue. This issue is related to the web-phone-to-desk-phone pairing feature. Clearing your cache resolves the issue for a time.

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