Outage in Podium

Webphone calls disconecting when on the Calls tab or navigating to the Calls tab

Resolved Minor
June 05, 2025 - Started 24 days ago - Lasted about 4 hours

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Outage Details

We have identified an issue where, during an active call, selecting the **Calls tab** causes the call widget to disappear. For **outbound calls**, the call will continue in the background until the page is refreshed. However, for **inbound calls**, this action results in the call being disconnected.
Components affected
Podium Voice
Latest Updates ( sorted recent to last )
IDENTIFIED 24 days ago - at 06/05/2025 06:48PM

We have identified an issue where, during an active call, selecting the **Calls tab** causes the call widget to disappear. For **outbound calls**, the call will continue in the background until the page is refreshed. However, for **inbound calls**, this action results in the call being disconnected.

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