Outage in Podium

Missing phone numbers

Resolved Minor
June 12, 2025 - Started 1 day ago - Lasted about 4 hours

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Outage Details

We are seeing reports of Podium Phone numbers missing on select accounts. We are investigating the issue and working to restore phone numbers.
Components affected
Podium Messaging Podium Voice
Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 06/12/2025 03:56PM

We are seeing reports of Podium Phone numbers missing on select accounts. We are investigating the issue and working to restore phone numbers.

INVESTIGATING 1 day ago - at 06/12/2025 04:33PM

We're still investigating this incident as well as the quickest way to return functionality for the accounts that are unable to message. We appreciate your patience and we'll provide an update as soon as possible

IDENTIFIED 1 day ago - at 06/12/2025 05:12PM

We have identified the cause of these Podium numbers being deleted. We're still scoping out exact impact but we believe the affected number of users is low. We're still working on restoring functionality and will provide an update soon

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