Outage in Podium

Delays in Specific Automation Outcomes

Resolved Minor
September 09, 2025 - Started 3 months ago - Lasted about 3 hours

Incident Report

We're seeing significant delays in the below automation outcomes Send an email Send AI Follow-Up Message (Legacy) Send Notification Assign Conversation to Inbox Remove existing conversation assignment Assign a conversation to an employee Dynamically assign a conversation from trigger Send AI Follow Up Message Create/Update Opportunity Send Voice AI Call Send Calendar Notification Update Status Send AI Follow Up Message For Test Drive No-Shows
Components affected
Podium Automations

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Latest Updates ( sorted recent to last )
IDENTIFIED 3 months ago - at 09/09/2025 11:47PM

We're seeing significant delays in the below automation outcomes Send an email Send AI Follow-Up Message (Legacy) Send Notification Assign Conversation to Inbox Remove existing conversation assignment Assign a conversation to an employee Dynamically assign a conversation from trigger Send AI Follow Up Message Create/Update Opportunity Send Voice AI Call Send Calendar Notification Update Status Send AI Follow Up Message For Test Drive No-Shows

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