Outage in Podium
Delays in Specific Automation Outcomes
Resolved Minor
September 09, 2025 - Started 5 months ago
- Lasted about 3 hours
Incident Report
We're seeing significant delays in the below automation outcomes Send an email Send AI Follow-Up Message (Legacy) Send Notification Assign Conversation to Inbox Remove existing conversation assignment Assign a conversation to an employee Dynamically assign a conversation from trigger Send AI Follow Up Message Create/Update Opportunity Send Voice AI Call Send Calendar Notification Update Status Send AI Follow Up Message For Test Drive No-Shows
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
5 months ago - at 09/09/2025 11:47PM
We're seeing significant delays in the below automation outcomes Send an email Send AI Follow-Up Message (Legacy) Send Notification Assign Conversation to Inbox Remove existing conversation assignment Assign a conversation to an employee Dynamically assign a conversation from trigger Send AI Follow Up Message Create/Update Opportunity Send Voice AI Call Send Calendar Notification Update Status Send AI Follow Up Message For Test Drive No-Shows
Latest Podium outages
Issues in the inbox - 9 days ago
Calls are dropping when placed on hold - 13 days ago
Update Conversation Status Automations not Processing - 14 days ago
Latency with membership and gift card updates - 21 days ago
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