Outage in Podium
AI employee messages not sending
Resolved Major
September 08, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Podium experienced a major incident lasting approximately 3.3 hours in which AI employee messages failed to send. The issue expanded during monitoring to affect additional services, including AI Studio, Operator functions (such as login), calendar events, and voice agent services, which suffered a full outage. A fix was implemented early in the incident, and error rates were confirmed to be decreasing as systems were restored.
AI messages currently not sending.
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Latest Updates ( sorted recent to last )
INVESTIGATING
2 days ago - at 09/08/2026 03:32PM
AI messages currently not sending.
MONITORING
2 days ago - at 09/08/2026 04:18PM
Fix implemented, monitoring the result to ensure all messages send.
MONITORING
2 days ago - at 09/08/2026 05:00PM
As we monitor we see longer-than-usual load times affecting various services: AI Studio, some Operator functions (including login), and calendar events.
MONITORING
2 days ago - at 09/08/2026 05:19PM
Voice agent services are experiencing an outage.
MONITORING
2 days ago - at 09/08/2026 06:05PM
Error rates are decreasing, we're monitoring health until systems are fully restored.
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