Outage in Podium

High error rate with Messaging

Minor
October 20, 2025 - Started about 6 hours ago

Incident Report

We're aware of high volume of error rates with messaging within Podium. We are investigating but believe this to be an issue with the greater AWS Outage occurring today. We appreciate your patience with us
Components affected
Podium Messaging

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Latest Updates ( sorted recent to last )
INVESTIGATING about 6 hours ago - at 10/20/2025 06:16PM

We're aware of high volume of error rates with messaging within Podium. We are investigating but believe this to be an issue with the greater AWS Outage occurring today. We appreciate your patience with us

MONITORING about 3 hours ago - at 10/20/2025 09:52PM

We confirmed that the cause of the error messaging was due to the AWS outage affecting our carrier. We have seen improvement on the errors, and believe that we are now recovering, but we will continue to monitor for any spikes in errors.

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