Outage in Portnox CLEAR

Authentication Failures Affecting Okta Customers

Resolved Major
December 16, 2024 - Started 5 months ago
Official incident page

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Outage Details

We have received reports of customers experiencing difficulties authenticating to services protected by Portnox Cloud services following the 2024.12 release earlier today. The issue is limited to those customers utilizing Okta as their authentication repository. Our engineering team is investigating the issue now, and we anticipate a fix will be forthcoming shortly.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/16/2024 09:41PM

This issue has been resolved and all services are now operating normally

IDENTIFIED 5 months ago - at 12/16/2024 06:14PM

We have received reports of customers experiencing difficulties authenticating to services protected by Portnox Cloud services following the 2024.12 release earlier today. The issue is limited to those customers utilizing Okta as their authentication repository.

Our engineering team is investigating the issue now, and we anticipate a fix will be forthcoming shortly.

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