Outage in Portnox CLEAR
Authentication Failures Affecting Okta Customers
Resolved Major
December 16, 2024 - Started about 1 year ago
Official incident page
Official incident page
Incident Report
We have received reports of customers experiencing difficulties authenticating to services protected by Portnox Cloud services following the 2024.12 release earlier today. The issue is limited to those customers utilizing Okta as their authentication repository.
Our engineering team is investigating the issue now, and we anticipate a fix will be forthcoming shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 12/16/2024 09:41PM
This issue has been resolved and all services are now operating normally
IDENTIFIED
about 1 year ago - at 12/16/2024 06:14PM
We have received reports of customers experiencing difficulties authenticating to services protected by Portnox Cloud services following the 2024.12 release earlier today. The issue is limited to those customers utilizing Okta as their authentication repository.
Our engineering team is investigating the issue now, and we anticipate a fix will be forthcoming shortly.
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