Outage in Portnox CLEAR

Temporary Portal Disruption

Resolved Minor
August 25, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have received several reports of sluggish web performance or occasional timeouts when attempting to access the Portnox Cloud web Portal. Our DevOps and engineering teams are actively engaged with Microsoft Azure support to remedy this situation as quickly as possible. At this time, the issue appears limited to the web portal only and 802.1x, NAC, RADIUS, TACACS+, and ZTNA services remain unaffected.
Components affected
Portnox CLEAR Portal Portnox CLEAR Portal

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/25/2025 09:57PM

An issue affecting some customers' access to the Portnox web portal has been resolved. A hardware performance degradation was noted in some of our website services, which caused performance issues on certain website pages with search and filtering capabilities. The affected processes were migrated to a more performant infrastructure to help ensure current and future scaling needs.

INVESTIGATING 4 months ago - at 08/25/2025 05:24PM

We have received several reports of sluggish web performance or occasional timeouts when attempting to access the Portnox Cloud web Portal. Our DevOps and engineering teams are actively engaged with Microsoft Azure support to remedy this situation as quickly as possible.

At this time, the issue appears limited to the web portal only and 802.1x, NAC, RADIUS, TACACS+, and ZTNA services remain unaffected.

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