Powerschool Outage History

PowerSchool Higher Ed Applicant Tracking System experienced login errors that prevented a subset of users from accessing the system for 7.9 hours. The issue was identified as impacting specific clients, and teams worked directly with affected users to resolve the problem. The incident was fully resolved with normal login functionality restored.

PowerSchool eSchoolPlus SIS users experienced 502 Bad Gateway errors that prevented them from logging into the system for 5.7 hours. The issue affected the eSchoolPlus SIS component and was resolved after teams identified the root cause and implemented a fix. The service was restored and monitored for stability before the incident was fully resolved.

PowerSchool's Performance Matters experienced a major outage lasting 3.9 hours where users were unable to load the Unify Portal or access the right-hand menu. The service team deployed a fix to production that resolved the loading and menu access issues, followed by monitoring to ensure stable performance.

PowerSchool Special Programs experienced a major outage lasting 25.5 hours where users in the East region encountered login errors and could not access the service. The issue was resolved through a production fix deployment, followed by monitoring to ensure stable performance.

PowerSchool SIS users hosted in the Azure East region were unable to access the SIS application due to issues with the Azure East VMs. The incident lasted 67.2 hours, during which PowerSchool applied fixes to the affected virtual machines and gradually restored service to impacted instances. The issue was fully resolved after monitoring confirmed stable performance and operational functionality.

Schoology experienced a major outage affecting Google and OneDrive assignment integrations as well as SIS integrations for 17.7 hours. The issue prevented users from accessing critical integration functionality within the platform. The problem was identified, fixed, and resolved with continued monitoring to ensure stable performance.

A search functionality issue in PowerSchool's Curriculum & Instructions service prevented customers from using search features within Chalk.com for 9.3 hours. The incident affected search performance across the platform, with users unable to perform searches within the curriculum management system. The issue was resolved through a production fix deployment, with search functionality gradually restored and full service confirmed after monitoring.