Powerschool Outage History

Users in the East region experienced access issues with multiple PowerSchool products including Enrollment, eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, and Special Programs for 4.1 hours. The incident was investigated, monitored, and subsequently resolved with all affected services restored to normal operation.

PowerSchool experienced a major outage affecting multiple products including eSchoolPlus SIS, Enrollment, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, and Special Programs, preventing users from accessing these systems. The incident lasted 1.8 hours with performance improvements observed during monitoring before full resolution was confirmed.

PowerSchool SIS experienced a major outage affecting users in the East region who were unable to access the product. The incident lasted 38 minutes while the team investigated the access issues. The service was restored after the investigation period concluded.

Powerschool's Atrieve service experienced a major outage that prevented users from accessing the system for approximately 20 hours. The service disruption affected all Atrieve functionality during this period. The access issues were fully resolved and the incident was closed.

PowerSchool's eFinancePlus service experienced login errors that prevented users from accessing the system for 1.5 hours. The service was restored and monitored for stability before the incident was fully resolved.

PowerSchool's BusinessPlus service experienced login errors that prevented users from accessing the platform for 1.5 hours. The service was restored and monitored for stability before the incident was fully resolved.

PowerSchool eSchoolPlus SIS users experienced login errors that prevented access to the system for 1.7 hours. The service was restored and monitored for stability before the incident was fully resolved. Users were unable to log into the eSchoolPlus SIS platform during the outage period.

PowerSchool SIS experienced login and performance issues affecting users in the west region for 21.6 hours. The incident prevented users from accessing the system and caused degraded performance for those who could connect. The issue was identified, fixed, and fully resolved after monitoring confirmed system stability and restored service.

PowerSchool's Atrieve service experienced a major 21.1-hour outage where users were unable to log in and encountered significant performance issues. The problem was traced to a regional upstream service provider issue. The vendor deployed a fix and the incident was resolved after monitoring confirmed service stability.

PowerSchool's HigherEd Employee Records system experienced login issues that prevented users from accessing the application for 3.5 hours. The service team deployed a fix to production that resolved the login problems. The incident was fully resolved after a monitoring period to ensure system stability.