Outage in PPRO

Trustly: Partial Service Disruption - Sparkasse/HypoVereinsbank/Abn Amro

Resolved Major

June 01, 2025 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Components affected

PPRO Trustly

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/01/2025 11:17AM

The external service disruption of Trustly - Sparkasse/HypoVereinsbank/Abn Amro has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

IDENTIFIED 11 months ago - at 06/01/2025 09:32AM

The identified external issue is still ongoing and technical teams of Trustly are continuing to work towards resolving the situation.

INVESTIGATING 11 months ago - at 06/01/2025 09:15AM

The investigation of the Partial Service Disruption of Trustly - Sparkasse/HypoVereinsbank/Abn Amro is still ongoing. Please refer to our official Email Service Announcements for further details.

IDENTIFIED 11 months ago - at 06/01/2025 06:16AM

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

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