Outage in PPRO

[External] PayU | | Partial Service Degradation

Resolved Major

April 02, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

PPRO experienced a partial service degradation affecting PayU payment processing for 48 minutes due to an issue at the external service provider level. The degradation was identified by PPRO's monitoring system and confirmed to originate from PayU's infrastructure rather than PPRO's systems. The external provider resolved the issue and confirmed full restoration of normal operations, with PPRO monitoring the recovery before formally closing the incident.

The PPRO monitoring system has identified a Partial Service Degradation affecting PayU. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

Components affected

PPRO PayU

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/02/2026 10:13AM

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING 2 days ago - at 04/02/2026 09:57AM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of PayU extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED 2 days ago - at 04/02/2026 09:31AM

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

INVESTIGATING 2 days ago - at 04/02/2026 09:28AM

The PPRO monitoring system has identified a Partial Service Degradation affecting PayU. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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