Outage in PPRO

[External] Swish | | Severe Service Degradation

Resolved Major

April 04, 2026 - Started about 4 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

PPRO experienced a severe service degradation affecting Swish payment services for 1.3 hours. The issue was identified as originating from a service provider/partner level problem rather than PPRO's internal systems. The degradation was fully resolved by the engineering team, with operations returning to normal performance parameters.

The PPRO monitoring system has identified a Severe Service Degradation affecting Swish. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 04/04/2026 05:25PM

The service degradation affecting Swish has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING about 3 hours ago - at 04/04/2026 05:18PM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Swish extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED about 3 hours ago - at 04/04/2026 05:16PM

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

INVESTIGATING about 4 hours ago - at 04/04/2026 04:10PM

The PPRO monitoring system has identified a Severe Service Degradation affecting Swish. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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