PPRO experienced a 54-minute partial service degradation affecting Bancontact payment processing due to an issue at the external service provider level. The degradation was identified by PPRO's monitoring system and confirmed to originate from their partner's infrastructure. The external provider resolved the issue and normal operations were restored after monitoring confirmed stable performance.
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The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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