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Outage in PPRO

[External] Twint | | Severe Service Degradation

Resolved Major
April 20, 2026 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

PPRO experienced a severe service degradation affecting Twint payment services for 47 minutes due to an issue at the provider/partner level. The degradation impacted normal operations and performance of Twint services. The issue was resolved by the service provider with PPRO monitoring the recovery before confirming full restoration to normal performance parameters.

The PPRO monitoring system has identified a Severe Service Degradation affecting Twint. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/20/2026 01:13PM

The service degradation affecting Twint has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING 13 days ago - at 04/20/2026 12:56PM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Twint extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED 13 days ago - at 04/20/2026 12:42PM

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

INVESTIGATING 13 days ago - at 04/20/2026 12:27PM

The PPRO monitoring system has identified a Severe Service Degradation affecting Twint. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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