Outage in PPRO
[External] Bancontact | KBC BANK | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
PPRO experienced a major service degradation with Bancontact payments due to an issue at the KBC Bank provider level. The incident affected Bancontact payment processing for 55 minutes while PPRO worked with their external partner's technical support team. The external service provider confirmed full resolution and operations returned to normal performance.
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
Components affected
PPRO BancontactTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 05/04/2026 12:20AM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
IDENTIFIED
about 2 hours ago - at 05/03/2026 11:27PM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
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