Outage in PPRO
Card Processor | | Severe Service Degradation
Resolved MajorIncident Report
Summary AI Generated
PPRO's Card Processor experienced severe service degradation for 24 minutes due to an internal system change. The engineering team identified the root cause and implemented a resolution, with operations returning to normal performance parameters. The service was monitored extensively during recovery to ensure stability before the incident was formally resolved.
The PPRO monitoring system has identified a Severe Service Degradation affecting Card Processor. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/27/2026 10:45AM
The service degradation affecting Card Processor has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
5 days ago - at 05/27/2026 10:35AM
The service degradation affecting Card Processor has reportedly been resolved. We are currently monitoring the recovery of Card Processor extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
5 days ago - at 05/27/2026 10:32AM
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..
INVESTIGATING
5 days ago - at 05/27/2026 10:24AM
The PPRO monitoring system has identified a Severe Service Degradation affecting Card Processor. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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