Outage in PPRO
[External] Credit Card - Mexico | | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
PPRO experienced a partial service degradation affecting Credit Card transactions in Mexico for 41 minutes due to an issue at the external service provider level. The degradation was identified by PPRO's monitoring system, and the engineering team worked with the external partner's technical support team to resolve the issue. The external provider confirmed full resolution and operations returned to normal performance parameters.
The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Mexico. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Components affected
PPRO Credit Card - MexicoTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 06/01/2026 01:45PM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
about 5 hours ago - at 06/01/2026 01:36PM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Mexico extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
about 5 hours ago - at 06/01/2026 01:22PM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
INVESTIGATING
about 6 hours ago - at 06/01/2026 01:06PM
The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Mexico. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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